Frequently Asked Questions

To verify your identity, you’ll need to upload a clear, color copy of an official identification document. This can be a passport, driver’s license, or another government-issued ID. The document must clearly display your full name, date of birth, place of birth, ID number, date of issue and expiration, and your signature.

As a regulated financial platform, SeylanBit follows strict compliance rules set by global financial authorities. One such requirement is KYC — Know Your Customer. This process helps ensure security, prevents identity theft, and protects our users from fraudulent activity and money laundering.

If you’ve forgotten your password, click the “Forgot password?” link on the login page and follow the recovery steps. You’ll need to know your login email. If you’re unable to proceed or don’t remember your login, reach out to our Support Team for assistance.

You may be asked to re-verify your account in the following cases:

• • Your ID document has expired;
  • You verified your account before updates to the EU Anti-Money Laundering Directives;
  • You haven’t submitted a valid Proof of Address or completed the Enhanced Due Diligence (EDD) questionnaire;
  • You used an outdated verification provider;
  • Your previous documents no longer meet the current regulatory requirements.

If re-verification is necessary, we’ll notify you by email with further instructions on how to update your documentation.

If you’ve made a deposit in cryptocurrency, it will be credited to your SeylanBit account once it reaches the required number of blockchain confirmations. The number of confirmations needed depends on the specific cryptocurrency and may vary. If you used a different payment method, such as a credit/debit card or bank transfer, we recommend checking with your bank or payment provider to ensure there are no processing delays.

SeylanBit supports a variety of deposit methods. You can fund your account using major bank cards or by transferring cryptocurrencies. All available options are listed in your personal account area, where you can choose the most convenient method for you.

To withdraw funds, simply log into your SeylanBit personal account, navigate to the withdrawal section, and select your preferred payment method. Enter the amount and payment details, and confirm the request. Please ensure your account has enough available balance before initiating a withdrawal.

SeylanBit offers a wide range of crypto-backed loan options with competitive and fixed interest rates. You can apply for fixed-term loans, where the interest remains stable throughout the loan period. Before using our lending services, please make sure to carefully review and accept the SeylanBit Loan Terms & Conditions.

To apply for a loan, you can either submit a request through our support system or contact our finance team directly. Each loan application is reviewed individually, based on your trading history and account activity.

Loan repayment is carried out by funding your SeylanBit trading account. Once your account is replenished, the funds will be automatically used to settle the outstanding loan amount.

A margin call occurs when the value of your collateral relative to the loan reaches a specific Loan-to-Value (LTV) threshold. This is a warning that your loan is approaching the liquidation level. You can respond to a margin call by adding more collateral or by partially repaying the loan to reduce the LTV ratio.

Funds borrowed through SeylanBit loans can be used for various purposes within the platform — such as spot trading or investing in SeylanBit financial products. However, these funds cannot be withdrawn from your SeylanBit account.

CFD stands for “Contract for Difference.” It is a financial derivative that allows traders to speculate on the price movements of various assets — such as stocks, commodities, currency pairs, or indices — without actually owning the underlying asset. When a trader expects the price to rise, they open a “long” position (buy). If the price increases, they profit from the difference. If they anticipate a price drop, they open a “short” position (sell), aiming to profit as the value falls. However, if the market moves in the opposite direction, losses may occur. Since CFDs are leveraged products, traders can access larger market positions with a smaller initial investment. This amplifies both potential profits and potential risks.

An index is a financial indicator that tracks the collective performance of a group of selected stocks — typically from a specific country or sector. For example, the UK100 (based on the FTSE 100) reflects the performance of the 100 largest companies listed on the London Stock Exchange by market capitalization. Similarly, the US30 (Dow Jones Industrial Average) represents 30 of the most influential U.S. companies. A rising index suggests that, on average, the included stocks have gained value; a falling index indicates the opposite. Indexes are often used by traders to monitor market trends or benchmark their own portfolios.

A stock is a type of financial security that signifies ownership in a company. When you purchase shares of a corporation, you essentially own a portion of its assets and earnings. This ownership may entitle you to receive dividends and vote at shareholder meetings. While there are different types of stocks, common stocks are the most widely traded and grant shareholders voting rights along with potential profit participation.

Commodities are raw materials or natural resources that can be bought and sold on global markets. These include energy products (like oil and gas), agricultural goods (such as wheat, soybeans, and corn), and metals (like gold, silver, and copper). Rather than physically purchasing and storing these items, traders typically buy and sell futures contracts on commodity exchanges. One of the oldest and most recognized is the Chicago Board of Trade (CBOT), where contracts for grains and other crops are actively traded. This system allows speculators to participate in the commodities market without handling physical goods.

At SeylanBit, the safety of your account is a top priority. Our Security Team has outlined essential practices to help you protect your data and funds. While these measures are highly effective, they should complement your general knowledge of online safety.

• • Always Verify the Website Domain

Ensure you are visiting the official SeylanBit website before entering your credentials. Watch out for fake websites that mimic our design to steal your data.

• • Use Unique Email and Password

Create strong, unique passwords for your SeylanBit account, and consider changing them regularly. Utilizing a secure password manager can help you manage your passwords effectively. Activate Two-factor Authentication (2FA)

• • Use Withdrawal Address Whitelisting

Limit withdrawals only to pre-approved wallet addresses by enabling address whitelisting. This feature prevents funds from being sent to unknown recipients.

• • Secure Your Devices and Email Accounts

Protect your devices with passwords, fingerprint locks, or face ID. Avoid downloading software from unknown sources. Use a reputable email provider and enable 2FA for your email account.

• • Install Trusted Antivirus Software

Use reliable antivirus software and keep it updated to guard against malware and phishing attempts.

• • Secure Your Internet Connection

Use wired connections when possible. Avoid public Wi-Fi, especially when accessing your SeylanBit account.

• • Caution with Email Links and Attachments

Avoid clicking on suspicious links or opening attachments from unknown sources. Phishing emails may impersonate SeylanBit to steal your data.

• • Never Share Personal Information

SeylanBit staff will never ask for your password, private keys, or personal identification details through unofficial channels. These precautions will go a long way in ensuring the safety and integrity of your SeylanBit account.

Certainly, here’s a streamlined version of your security recommendations for a SeylanBit account:

• Use Strong Passwords: Regularly update and maintain a strong, confidential password. Avoid sharing it with anyone.
• Secure Your Devices: Employ up-to-date antivirus software and exclusively install apps and software from trusted, official sources.
• Beware of Impersonators: Exercise caution if someone claims to be a “SeylanBitk employee.” Scammers often impersonate Binance staff to deceive users.
• Enable Withdrawal Address Whitelist: Ensure your account can only perform withdrawals to approved addresses listed in the whitelist.
• Activate Two-Factor Authentication: Enable two-factor authentication (2FA) using methods like SMS, biometrics.

These measures will enhance the security of your SeylanBit account.

If you’ve forgotten your password, click “Forgot password?” on the login page and follow the recovery instructions. If you’ve lost access to your registered email, you may be required to complete additional identity verification and answer security questions. Contact our Support Team for assistance.

• • Confirm Official Emails and Domains:

SeylanBit emails always come from the domain @seylanbit.com. Do not trust messages from similar-looking addresses or domains with extra symbols.

• • Be Wary of Unsolicited Messages:

SeylanBit will never initiate contact via Telegram or other social platforms unless you’ve submitted a support request.

• • Never Share Personal Information:

No SeylanBit employee will ever ask you to share your password, private keys, or documents via Telegram or unofficial messages.

• • Verify Any Suspicious Claims:

Scammers may try to create urgency or fear. Always double-check the information on SeylanBit’s official website or by contacting support directly

• • Check Group Invitations Carefully:

Avoid joining Telegram groups or chats claiming to be affiliated with SeylanBit unless officially confirmed. When in doubt, ask our Support Team.

• • Report Suspicious Behavior:

If you suspect someone is pretending to represent SeylanBit, report the profile to both Telegram and SeylanBit Support, providing any relevant screenshots or usernames.

• • Stay Informed:

Educate yourself on common scam tactics in the crypto space. Awareness is your best defense.

• • Trust Your Instincts:

If a message seems off, or too good to be true — it probably is. Don’t engage unless you’re sure it’s legitimate.

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